Frequently Asked Questions

Getting Started

What is Wave?

Wave is a live video chat app that connects you with people from around the world. You can make video calls, send messages, discover new people, and make friends through our platform.

How do I create an account?

Download the Wave app from Google Play Store, open it, and tap "Sign Up". Enter your email, create a password, and set up your profile. You must be at least 18 years old to use Wave.

Is Wave free to use?

Yes! Wave is free to download and use. You can make video calls, send messages, and browse profiles at no cost. We also offer optional in-app purchases for coins and premium features.

Video Chat

How do I start a video chat?

Tap the large video button on the main screen to start matching with other users. You can filter by gender preference (All, Female, Male) before starting. Once matched, you'll be connected instantly!

Can I skip to the next person?

Yes! During a video call, you can tap the "Next" button to end the current call and be matched with someone new. You can also tap "Stay" if you're enjoying the conversation.

Are video calls recorded?

No, video calls are not recorded or stored on our servers. They are live, real-time connections between users. However, please be mindful that the other person could potentially record their screen.

Safety & Privacy

How do I report inappropriate behavior?

During a video call, tap the report button (flag icon) to report the user. You can also report users from their profile page. Our moderation team reviews all reports within 24 hours.

Can I block someone?

Yes! You can block any user by visiting their profile and tapping the block button. Blocked users cannot contact you or see your profile.

Is my personal information safe?

We take your privacy seriously. Your personal information is encrypted and stored securely. We never share your email or phone number with other users. Read our Privacy Policy for more details.

Coins & Rewards

What are coins used for?

Coins are our virtual currency. You can use them to send virtual gifts to other users, unlock premium features, or extend call time. You can earn free coins by watching ads or purchase them directly.

How do I get free coins?

Go to your Profile and tap "Get Free Coins". Watch a short video advertisement to earn 50 free coins. You can do this multiple times per day!

Can I get a refund for purchased coins?

All coin purchases are final and non-refundable. However, if you experience technical issues with a purchase, please contact our support team at support@wave.app.

Account

How do I delete my account?

Go to Profile → Settings → Delete Account. Confirm your decision and your account will be permanently deleted within 30 days. Visit our Data Deletion page for more information.

I forgot my password. What should I do?

On the login screen, tap "Forgot Password". Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Still Have Questions?

Contact our support team and we'll be happy to help!

Email: support@wave.app